• Q. Are there facilities on board for disabled travellers ?

  • Q. Are lockers and luggage storage services available at the train station ?

  • Q. Will the train cars be air conditioned/heated ?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment ?

  • Q. How much luggage can I take on the train ?

  • Q. How far in advance can I buy my train ticket ?

  • Q. Do you offer student, family and/or senior discounts ?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike ?

  • Q. Is there a fee to take luggage on a train ?

  • Q. I have my train ticket. Do I also need to buy a reservation ?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train ?

  • Q. What should I do if a strike has been announced in the country I’m traveling to ?

  • Q. Can a reservation date on an overnight train be changed ?

  • Q. Does your website display all trains operating for the route searched ?

  • Q. Can I get off the train and get back on later using my train ticket ?

  • Q. Can I choose a specific seat when booking a train ticket ?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train ?

  • Q. If my train crosses a border, will I need to show my passport to the conductor ?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher ?

  • Q. What other types of services are available at the station ?

  • Q. What should I do if the train is late ?

  • Q. What food and drink options are on board ?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves ?

  • Q. Where can I find more information about European train stations ?

  • Q. How do I read my RENFE print at home e-ticket ?

  • Q. Where can I store my luggage on an overnight train ?

  • Q. Can I bring food and drinks on board ?

  • Q. Why doesn’t my train ticket show my date or time of travel ?

  • Q. Will I be sharing my sleeping compartment with strangers ?

  • Q. Will a National Rail Strike affect my train travel ?

  • Q. Is there onboard medical help in case of emergency ?

  • Q. Do you offer maps of European train stations ?

  • Q. What should I do if I missed my scheduled train ? Can I take the next one ?

  • Q. How much luggage can I take on an overnight train ?

  • Q. What do I do with my luggage ?

  • Q. Do I need to show my passport to board the train ?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking ?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now ?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets ?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why ?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip ?

  • Q. I understand that some of the train stations in Italy now have gates. How do I get to my train ?

  • Q. Will the conductor take my passport ?

  • Q. What do I do if no one comes to check my train ticket or rail pass ?

  • Q. Can I open the train windows ?

  • Q. How are sleeping compartments kept secure ?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains ?

  • Q. Are there shower facilities on board ?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train ?

  • Q. Are there restrooms on the train ?

  • Q. Do the train stations offer services to help carry my luggage ?

  • Q. What is the difference between 1st and 2nd class on the Trenitalia (Italy) train ?

  • Q. Are European trains "child friendly" ?

  • Q. Is there WiFi onboard ?

  • Q. How can I exchange my Trenitalia ticket ?

  • Q. Do I need to tip the train staff ?

  • Q. How can I check to see if food is served on a particular train ?

  • Q. What happens if my train crosses an international border during the night ?

  • Q. Are there smoking and non smoking sections on trains ?

Browse our FAQs


  • Q. What if I have a group of 10 or more purchasing rail passes ?

  • Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days ?

  • Q. Can I add a friend to my existing rail pass ?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe ?

  • Q. What information do I need to provide when booking a rail pass ? Do the names on the rail pass and the passports have to match ?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass ?

  • Q. What is the difference between a flexi pass and a consecutive/continuous pass ?

  • Q. Can I print my rail pass at the station ?

  • Q. I made a mistake when I ordered my rail pass. How can I correct it ?

  • Q. What is a Rail Pass ?

  • Q. What should I do if a strike has been announced in the country I’m traveling to ?

  • Q. How do I use the bonuses that come with rail passes ?

  • Q. Can I use my rail pass on any train within its area of coverage ?

  • Q. Can I sit in First class if I have a Second class rail pass ?

  • Q. Who is eligible to buy a rail pass ?

  • Q. What do I need to show to the conductor when traveling by train with a rail pass ?

  • Q. How far in advance can I buy my rail pass ?

  • Q. Can I get a refund for unused days on my rail pass ?

  • Q. What is a travel day on a rail pass ?

  • Q. How do I know the right rail pass and how many days I should purchase ?

  • Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it ? It’s totally unused.

  • Q. What if I’ve purchased a Twin/Saver pass and one of the travellers decides not to travel that day ?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train ?

  • Q. I have a question about my promo code. Who should I contact ?

  • Q. What does “Activate my rail pass mean and how do I do it ?

  • Q. Can I sit in Second class if I have a First class rail pass ?

  • Q. My plans have changed and I won’t be able to use my rail pass. Can I get a refund ?

  • Q. What happens if I board a train with my rail pass but forgot to purchase a reservation ?

  • Q. Does each journey I take require using a separate day of travel on my rail pass ?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there ?

  • Q. Do I need to book a rail pass for everyone in my traveling party, including children and infants ?

  • Q. Can a rail pass be issued as an e ticket or e pass ?

  • Q. What should I do If I've already bought my rail pass, and now want to add another country ?

  • Q. What do I do if my train goes through a country not listed on my rail pass ?

  • Q. Do you offer student, family and/or senior discounts ?

  • Q. Are there discounts available for rail passes ?

  • Q. Can I purchase a rail pass when I'm in Europe ?

  • Q. What's the difference between a rail pass and a train ticket ?

  • Q. Can I exchange or refund my rail pass while in Europe ?

  • Q. Do rail passes cover commuter trains or airport shuttle trains ?

  • Q. I want to refund my rail pass. How do I proceed ?

  • Q. What happens if I don’t fill out my rail pass before boarding the train ?

  • Q. Do I need to do anything with my rail pass before boarding the train ?

  • Q. Can my family sit together if I have a First class rail pass and my child has a Second class youth pass ?

  • Q. Can I board the train if I forgot my rail pass but have my seat reservation ?

  • Q. Can I share my rail pass with others (family, friends, or charity) ?

  • Q. Do I need to buy a reservation if I already have a rail pass ? How do I book one ?

  • Q. I’ve written the wrong date on my rail pass travel calendar box. What should I do ?

  • Q. What is the questionnaire that comes with my rail pass ? Do I have to fill it out ?

  • Q. What is the "validity period" of a rail pass ?

Browse our FAQs


  • Q. How can I ensure that my traveling party is seated together ?

  • Q. Can I get off the train and get back on later using my train ticket ?

  • Q. Do I need to purchase a reservation and if I do, how do I book it ?

  • Q. How far in advance can I purchase a train ticket ?

  • Q. Can I choose a specific seat on a train when making my reservation ?

  • Q. Are the train tickets you send me the actual tickets, or do I need to exchange them at the station ?

  • Q. Can I take any train that travels between the two cities for which I bought my train ticket, or do I have to take a specific train ?

  • Q. Are the fares offered on your website based on live availability ?

  • Q. Do you offer student, family and/or senior discounts ?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there ?

  • Q. It looks like my train ticket does not include a reservation. How can I add one ?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike ?

  • Q. What should I do if a strike has been announced in the country I’m traveling to ?

  • Q. I'm looking to book a train on your site but I can't find it, why ?

  • Q. Will a National Rail Strike affect my train travel ?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train ?

  • Q. Can I purchase seat reservations from Rail Europe once I’m already traveling in Europe ?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why ?

  • Q. How do I book a train ticket on your site ?

  • Q. How far in advance can I buy my train ticket ?

  • Q. Why do some German station names have extra characters in the station name ?

  • Q. Do you offer e-tickets ?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train ?

  • Q. Does your website display all trains operating for the route searched ?

  • Q. What’s the difference between a seat reservation and a train ticket ?

  • Q. Why does my train ticket say “coach” if I bought a ticket in the First class or Premier Category ?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains ?

  • Q. How do I have my train ticket endorsed to indicate it was not used ?

  • Q. Is the price for a reservation the same whether I purchase it from you or locally at the station ?

  • Q. What ways can a train ticket be issued ? Paper ? e tickets ?

  • Q. What should I do if I missed my scheduled train ? Can I take the next one ?

  • Q. What's the difference between a rail pass and a train ticket ?

  • Q. I selected a train ticket, but when I placed my booking the price changed. Why ? Can the previously quoted price be honored ?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now ?

  • Q. How can I find the cheapest train tickets ?

  • Q. Are there discounts on train tickets ?

  • Q. I have my train ticket. Do I also need to buy a reservation ?

  • Q. Do the prices quoted on the website include all fees and taxes ?

  • Q. Should I buy my seat reservations prior to arriving in Europe, or can I just get them at the station locally ?

  • Q. How can I tell whether or not I have a reserved seat on board ?

  • Q. I’ve noticed a big difference in the cost of seat reservations for different trains. Why ?

  • Q. I selected a ticket but when I went to place my booking, the price changed. I went back to search for train tickets and saw the same price listed again in the results. Why did this happen ?

  • Q. Do I need to do anything to my train ticket before boarding the train ?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe ?

  • Q. Can I print my train ticket at the station ?

  • Q. Can a reservation date on an overnight train be changed ?

  • Q. What is a Diabolo fee ?

  • Q. If I bought my rail pass from another company, can I still book my seat reservations through Rail Europe ?

  • Q. Does my train ticket include a seat reservation ?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train ?

  • Q. Do I need to buy a train ticket for children or infants ?

  • Q. How can I book an itinerary with multiple cities ?

  • Q. Why doesn’t my train ticket show my date or time of travel ?

  • Q. How long are train tickets valid for ?

  • Q. Can I request preferences for assigning my seat, such as a forward facing seat, a window, or an aisle ?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves ?

Browse our FAQs


  • Q. Where can I see the exchange and refund conditions of my train ticket ?

  • Q. What fees does Rail Europe charge ?

  • Q. Can I give or resell my train ticket to someone else ? Or can I travel with someone else’s ticket ?

  • Q. Will the conductor take my passport ?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment ?

  • Q. The promo code I have expired. What can I do ?

  • Q. My promo code is not working. What should I do ?

  • Q. I have a business idea or partnership opportunity for you. Whom should I get in touch with ?

  • Q. What should I do if my train ticket is lost or stolen ?

  • Q. I have a question about my promo code. Who should I contact ?

  • Q. How can I track my shipment ?

  • Q. I have a question about my Rail Europe Gift Card. Who should I contact ?

  • Q. What do I do if no one comes to check my train ticket or rail pass ?

  • Q. How can I request a brochure from your company ?

  • Q. Do trains offer facilities for handicapped passengers ?

  • Q. Can a reservation date on an overnight train be changed ?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train ?

  • Q. How can I track the status of my refund ?

  • Q. What are the fees associated with getting a train ticket refunded ?

  • Q. How do I get a promo code ?

  • Q. Can I choose whether my tickets or rail passes are delivered as paper documents or electronically ?

  • Q. I’m leaving for Europe within 3 days and need to buy train tickets or rail passes. What are my options ?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now ?

  • Q. How do I use a promo code ?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass ?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking ?

  • Q. What happens if my train crosses an international border during the night ?

  • Q. Do I need to show my passport to board the train ?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike ?

  • Q. Do you offer student, family and/or senior discounts ?

  • Q. How do I use a Rail Europe Gift Card ?

  • Q. How do I have my train ticket endorsed to indicate it was not used ?

  • Q. Who should I contact with a question about a special offer ?

  • Q. What should accompany the train ticket or rail pass I'm sending back for a refund ?

  • Q. Where do I my send train tickets and/or rail passes for refund ?

  • Q. What is the 7:00 pm rule ?

  • Q. How are sleeping compartments kept secure ?

  • Q. Are train tickets exchangeable and refundable ?

  • Q. Can I exchange my train ticket after its date of departure ?

  • Q. What should I do if a strike has been announced in the country I’m traveling to ?

  • Q. I haven't departed for Europe yet and want to exchange or refund my train ticket. How do I proceed ?

  • Q. How can I contact Rail Europe prior to my departure to Europe ?

  • Q. What should I do if I missed my scheduled train ? Can I take the next one ?

  • Q. How much luggage can I take on the train ?

  • Q. Who should I contact with questions about my exchange or refund ?

  • Q. What if my shipment gets lost ?

  • Q. Do you ship to PO and APO boxes ?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves ?

  • Q. If my train crosses a border, will I need to show my passport to the conductor ?

  • Q. How fast can I receive my travel documents ?

  • Q. I want to refund my train ticket. How do I proceed ?

  • Q. Can I add products to an earlier booking and avoid paying the shipping or booking fees ?

Browse our FAQs


  • Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™ ?

  • Q. How do I request an exchange through the Rail Protection Plan™ ?

  • Q. What is the Rail Protection Plan™ ?

  • Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™ ?

  • Q. Are all products eligible for Rail Protection Plan™ coverage ?

  • Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable ?

  • Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™ ?

  • Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™ ?

Browse our FAQs


  • Q. What do I do with my luggage ?

  • Q. How much luggage can I take on an overnight train ?

  • Q. Can I change seats after the train departs ?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets ?

  • Q. Are there smoking and non smoking sections on trains ?

  • Q. When I board the train, can I sit anywhere I want ?

  • Q. Do I need to do anything to my train ticket before boarding the train ?

  • Q. Once on the train platform, how can I find my car ? Is there a difference between where first and second class carriages are located or how they look on the outside ?

  • Q. Do you offer maps of European train stations ?

  • Q. Can I get the address and phone number for the train station ?

  • Q. What language is spoken at the train station and on the train ?

  • Q. Where can I store my luggage on an overnight train ?

  • Q. Are there shower facilities on board ?

  • Q. Will the train cars be air conditioned/heated ?

  • Q. Can I print my train ticket at the station ?

  • Q. I understand that some of the train platforms in the Netherlands, Belgium, and Italy now have gates. How do I get to my train ?

  • Q. Do I need to do anything with my rail pass before boarding the train ?

  • Q. Do the train stations offer services to help carry my luggage ?

  • Q. Can I open the train windows ?

  • Q. How early should I arrive at the train station ?

  • Q. How do I connect between train stations in the same city ?

  • Q. Are there facilities on board for disabled travellers ?

  • Q. I just landed in Europe. How do I get to the train station from the airport ?

  • Q. Will there be someone to help me find my reserved seat on the train ?

  • Q. What other types of services are available at the station ?

  • Q. Do I need to tip the train staff ?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip ?

  • Q. Where can I find more information about European train stations ?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher ?

  • Q. My Rail Europe train tickets were not accepted by the conductor. What do I do ?

  • Q. How do I contact you while I’m in Europe ?

  • Q. How do I find my train ?

  • Q. I am taking a cruise while in Europe. How do I connect between the train station and port of call ?

  • Q. Is there onboard medical help in case of emergency ?

  • Q. I missed my train. What should I do ?

  • Q. How are sleeping compartments kept secure ?

  • Q. Is there WiFi onboard ?

  • Q. Is there a fee to take luggage on a train ?

  • Q. Are there restrooms on the train ?

  • Q. If I arrive at the station early, will I be able to board my train ?

  • Q. Are lockers and luggage storage services available at the train station ?

  • Q. How can I check to see if food is served on a particular train ?

  • Q. Can I bring food and drinks on board ?

  • Q. Can I bring my pet on board ?

  • Q. What food and drink options are on board ?

  • Q. Can I bring my bike on board ?

  • Q. How much luggage can I take on the train ?

Browse our FAQs


  • Q. What should I do if I’m unable to print my e-ticket at the station ?

  • Q. Why are e tickets not available for certain trips ?

  • Q. I bought a print at home e ticket but now don’t have access to a printer to print it. What should I do ?

  • Q. I misplaced the printout of my print at home e-ticket. What now ?

  • Q. I’ve bought a print at the station e ticket. What do I need to do before getting on the train ?

  • Q. Seat Reservations are sold out for the train I want to take. What should I do ?

  • Q. How do I travel with a print at the station e-ticket ?

  • Q. My print at station e-ticket was lost or stolen after I printed it. Can I print it again ?

  • Q. Where can I find my e ticket number or e ticket confirmation code ?

  • Q. How do I use my Italo print at home e-ticket for travel in Italy ?

  • Q. I’ve booked a print at home e-ticket. What do I need to do before getting on board the train ?

  • Q. I accidentally deleted the email with the link to print my print at home e-ticket, what should I do ?

  • Q. How do I read my RENFE print at home e-ticket ?

  • Q. Do you offer e-tickets ?

  • Q. I received my e-ticket as a pdf but wasn’t able to print it. Can I print it at the station ?

Browse our FAQs


  • Q. Can I book group fares online ?

  • Q. What constitutes a group ?

  • Q. Do you offer discounts on tickets for groups ?

  • Q. Are there luggage handling services at the station for groups ?

  • Q. Can I customize my group trip (meals on board, train station transfers) ?

  • Q. My group lives large. Can we book an exclusive carriage or charter an entire train ?

  • Q. Who should I contact to book travel for a group of 10 or more people ?

  • Q. What is the benefit of buying passes through the group department versus the web ?

Browse our FAQs


  • Q. Should I buy my rail pass or train ticket before I leave for Europe ?

  • Q. Can I use more than one credit card to pay for my booking ?

  • Q. My credit card has been declined. What should I do next ?

  • Q. What credit cards does Rail Europe accept online ?

  • Q. How do I change my login or password ?

  • Q. I recently saw a fare on your website that I can’t find anymore. Why ?

  • Q. I placed a booking on your website but received a message saying my booking needs to be reviewed by a Travel Consultant. Why ?

  • Q. What does the “Login with Facebook” button do ?

  • Q. Can I book a rail pass and a seat reservation at the same time ?

  • Q. Where do I find my booking number ?

  • Q. What are the benefits of registering on the Rail Europe site ?

  • Q. What information does Rail Europe retain from my Facebook account ?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there ?

  • Q. How can I subscribe to or unsubscribe from your e newsletter ?

  • Q. What information do I need to provide in a booking to purchase with Rail Europe ?

  • Q. How do I create a Rail Europe account ?

  • Q. If I register on your site, will I start receiving spam ?

  • Q. I just placed a booking and realized I made a mistake. How can I make changes ?

  • Q. Can I still buy train tickets from you once I’m in Europe ?

Browse our FAQs


Have a question? Need Help?

Get personalized help from our experts and other helpful travellers on our community forum.

Contact Rail Europe

If the FAQs and forum didn't answer your question, you can always contact Rail Europe.