The London Travel Card gives you a choice of unlimited travel throughout all 6 (or just the 2 central) zones of London’s buses and subways. Available through Rail Europe, it lets you hop on-and-off the Tube or bus whenever you like, without searching for tickets or fumbling for change. Nothing makes London travel easier. Even if you had a horse-drawn carriage and a castle to call your own, you’d still be subjected to the whims of traffic at rush hour when the Tube would be preferred. And the bus is perfect for a more leisurely pace through celebrated streets at perfect sightseeing level. With the Tubes and buses the day is your own, free of the usual transportation pressures or dollars to pounds conversion confusion. At Rail Europe, we’re always working to make your vacation as stress-free as it is memorable. And besides, doesn’t every visitor to London deserve to be treated like royalty ?
London Travel Card
- Children under 4 travel for free.
Even the Queen couldn’t get around London any easier.
Here’s what’s included :
- Choose unlimited travel throughout all 6 zones or the 2 central zones on London’s buses and Tube (subway).
- 7-day travel card available for the Central Zone (zones 1 & 2).
- All Travel Cards can be used all day including weekends.
- Groups of 10 or more get a 5% discount on London Travel Card.
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Common Questions, Simple Answers
Q. What does “Activate my rail pass mean and how do I do it ?
A. Activating your rail pass officially begins the clock on its travel period. This is done by having a railway official stamp and date your rail pass. Simply visit the ticket window at the train station before boarding your first train to have your pass activated. Most rail passes must be activated within 11 months of the purchase date. Boarding a train without activating your rail pass you risk being fined by the conductor.
Q. Can I change seats after the train departs ?
A. You may check with the conductor once your train departs to see if there are any other available seating options.
Please note that you should stay in the same class of service as your ticket or you may incur a surcharge.
If you change seats and the seat you move to is reserved by another traveller, they will have priority.
Q. How do I contact you while I’m in Europe ?
A. If you need to contact us while you’re in Europe, you can send us a message by visiting our Contact Us Page.
Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable ?
A. One of the greatest benefits of the Rail Protection Plan™ is that it provides you with the total flexibility to change your train ticket or rail pass – regardless of its refund/exchange policy- no questions asked. With the Rail Protection Plan™ you’re also protected in the event of a railroad strike, or the loss or theft of paper tickets or rail passes.
Q. When I board the train, can I sit anywhere I want ?
A. If you booked a reservation for a specific train, you’ll have a designated car and seat number. This information will be located on your ticket.
If you don’t have a reservation and the train you’re traveling on either doesn’t accept reservations or reservations are not mandatory, then you’ll be able to get on board and look for an available seat in the class of service you booked. Keep in mind that during the train journey, if another traveller gets on board and has reserved the seat you’re occupying, you will need to move.
Keep in mind that local commuter trains generally do not accept reservations. During peak hours (typically before 9am and in the evening between 5-7pm) the trains are used by locals going to work and tend to be a bit more crowded. This may make it more difficult to find an available seat.
Q. Can I share my rail pass with others (family, friends, or charity) ?
A. No. Rail passes are strictly personal and non-transferable. A rail pass is valid only upon presentation of a passport. Therefore the name(s) printed on the rail pass must match the traveller’s identification.
Q. What if my shipment gets lost ?
A. If you believe that your shipment is lost, please contact us as soon as possible using our Contact Us page.
If you’re departing soon and your booking is lost, we will work with you for the best possible solution to deliver your travel documents before you leave.
Q. What should I do if I’m unable to print my e-ticket at the station ?
A. First, make sure you’re entering the correct information in the self-service kiosk. You need to provide your e-ticket confirmation code, also known as PNR, which is a 6 character letter code (or an 8 character alphanumeric code for British e-tickets) that appears on your Rail Europe booking confirmation email. Any other booking reference (like the Rail Europe booking number) will not work to retrieve your print at station e-ticket.
Don’t attempt to retrieve your ticket using a different method of identification such as swiping a credit card. This will not work.
Although highly unusual, if you’re still unable to retrieve your ticket, go to the ticket counter and seek the assistance of a railway official. Make sure you know your e-ticket number.
If you’re still unable to retrieve your ticket, you may have to purchase a new train ticket. If possible, document the circumstances that prevented you from retrieving your e-ticket. If you purchase new tickets, make sure to keep a copy of the new tickets and the receipt.
Upon your return home, contact our customer relations department and write us a letter indicating what happened. Make sure to provide the new tickets you purchased and the receipt. We’ll review the matter and work things out with you.
Q. Where can I store my luggage on an overnight train ?
A. Luggage can be stored on a small luggage rack and any floor or bed space available. Keep in mind that this space is shared among all travellers occupying the sleeping compartment or couchette.
Q. Do I need to purchase a reservation and if I do, how do I book it ?
A. To find out if the train you plan on taking requires travellers with a pass to purchase a seat reservation, use our reservation booking tool.
You can book most reservations from our website or mobile site, prior to your departure to Europe. In some countries, Greece and Portugal as an example, seat reservations are mandatory for some trains and can only be purchased locally.
If you’re already in Europe, you can still purchase your reservation from us as long as e-tickets are offered for the train you wish to travel on.