An offer like this is almost indescribable, but we’ll try. Imagine a pristine alpine haven where you can ski, hike, snowboard and go on dogsled rides through some of the most scenic outlooks in the world. Where the world’s highest toboggan run is waiting to whisk you through one glacier vista after another at speeds of up to 25 mph. Where else can you see 24 snow-capped mountain giants including Eiger, Mönch & Jungfrau, the Matterhorn, Grand Combin and even Mont Blanc ? Where else can you walk between two peaks on a beautifully engineered suspension footbridge that leads to a summit station with a restaurant where you pinch yourself to make sure it’s all real ? And where you are aware of every breath you take, not just because you can see your breath, but because you can’t believe how alive you feel ? Only here. This is Glacier 3000.
- The Glacier 3000 Pass offers alpine adventure for all !
- Children under 4 travel for free.
Glacier 3000 : Elevate your expectations of an excursion.
- Roundtrip travel from Col du Pillon to Glacier 3000 by cable car.
- Peak Walk by Tissot : suspension footbridge of 107m/351ft length, open year-round, free of charge.
- Includes Ice Express Chairlift, Glacier Walk and Fun Park.
- Discounted fares are from Col du Pillon to Glacier 3000 when traveling with a Swiss Travel Pass, Swiss Half Fare Card and Eurail Pass that includes Switzerland, please refer to the type of pass you have when selecting your tickets.
- Eurail Pass holders and Swiss Half Fare Card holders will need to purchase an additional ticket for the postal bus from Gstaad or Les Diablerets to Col du Pillon. (Les Diablerets is 3/4 mile from Col du Pillon).
- All child rates are valid for children ages 6 -15.
- Children under 6 are free.
- Children traveling with a Swiss Family Card are free when they travel with a parent or guardian that is traveling with a Swiss Travel Pass. Where noted below, please indicate the number of children that are NOT covered by the Swiss Family Card. Note : these children will be required to purchase a ticket.
- Train tickets and the Swiss Transfer ticket are not valid for rail pass discounts.
- Exchange voucher for actual ticket within 6 months of date of issue with cashier at the valley station in Col du Pillon.
- Tickets are valid for six months from date of purchase.
- Cable car operates daily every 20 minutes to summit station Glacier 3000 from 9:00 am to 4:30 pm. (Travel time : 15 minutes).
- Prices are subject to change.
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Common Questions, Simple Answers
Q. Are there smoking and non smoking sections on trains ?
A. Smoking is not permitted on any trains in Great Britain, Denmark, Ireland, Benelux (Belgium, Netherlands and Luxembourg), France, Hungary, Spain, Turkey, Italy, Switzerland, Austria, Germany, Norway, Sweden, or Poland.
Smoking is restricted on trains in Finland and the Czech Republic.
Smoking is also prohibited in lavatories and dining cars. And you must observe special regulations at stations where you usually find dedicated smoking areas or rooms.
Q. I’ve noticed a big difference in the cost of seat reservations for different trains. Why ?
A. Fares for reservations may vary greatly from one train to another. Unfortunately, we have no control over these prices as they’re set by each individual railroad.
Trains that have higher priced reservations are typically high speed, international trains such as Thalys or Eurostar, as well as night trains.
Various factors are considered by rail carriers when pricing reservations for rail pass holders. These factors can include : the technology used by the train (high speed or regular speed), the types of tracks the train travels on and their associated maintenance cost, the range of services and amenities offered on board, possible tolls incurred by the carriers depending on the train routing (such as tunnel crossing tolls) and partnerships between rail carriers for the operation of cross border trains.
In addition, there are also specific costs associated with traveling on a night train that may include food for dinner and breakfast, as well as cabin maintenance costs (sheets, etc…). Since these costs are not associated with travel on day trains, day train reservations generally cost less.
Q. What should I do if my train ticket is lost or stolen ?
A. If your paper ticket is lost or stolen, you’ll need to purchase a new one in order to travel.
If you purchased the Rail Protection Plan™ and your ticket is covered, you may be eligible for reimbursement if you meet the requirements of this plan, this includes filing a police report within 24 hours of the loss or theft and purchasing replacement train ticket.
Q. I haven't departed for Europe yet and want to exchange or refund my train ticket. How do I proceed ?
A. There are different ways you can exchange or refund a train ticket prior to your departure to Europe, but they depend in whether you booked a paper ticket or e-ticket.
For refunds :
If you booked a paper train ticket, the original ticket must be returned to us for the refund to be finalized. Please visit the Contact Us page for further information.
It’s strongly suggested that you send your documents by some type of traceable mail for proof of delivery.
If you booked an e-ticket from our website, you can usually complete the refund online via our Cancellation and Refund page. The refund will be processed immediately and no further action on your part will be required.
For exchanges :
Similar to the previous situation, the original paper train ticket must be returned to us for the exchange to be processed. Visit our Contact Us page to begin the exchange process for paper tickets, or the Cancellation and Refund page for e-tickets.
When exchanging tickets, you are responsible for paying the difference in fare, as well as any applicable fees for your new train tickets. Please keep in mind that exchanges on train tickets are only permitted for the same city pair or route originally booked.
Q. I just placed a booking and realized I made a mistake. How can I make changes ?
A. If you need to get in touch with us regarding your booking, please visit our Contact Us page for assistance. As long as it hasn’t been invoiced yet, it’s usually not a problem to fix it. However, please note that an exchange fee and price change may be applicable depending on what needs to be changed.
Q. I placed a booking on your website but received a message saying my booking needs to be reviewed by a Travel Consultant. Why ?
A. Sometimes, certain products within your booking are not available for confirmation at the time of booking and one of our Travel Consultants needs to manually confirm your booking. Once confirmed, we will contact you to advise it has been finalized and issued.
Q. My promo code is not working. What should I do ?
A. If for any reason you experience an issue with your promo code, please verify that all criteria are met for the code to be valid (dates, booking minimum, products, etc.). If all of this seems correct, make sure you’re using the correct code. If you received your code in an email, sometimes it’s best to copy and paste the code to avoid typographical errors.
If you continue to have trouble, get in touch with us using our Contact Us page.
Q. What information do I need to provide in a booking to purchase with Rail Europe ?
A. We require your name as it appears on your passport (first and last name only), gender, and (in some cases) date of birth. Please note that this same information will be necessary for all travellers in your travel party.
Depending on the type of train ticket you are booking, we may also need a physical mailing address where we can send your travel documents. We send documents using traceable shipping methods, and the package will need to be signed for. In addition, we’ll need a valid email address so we can send you an invoice, and a phone number in case we need to contact you regarding your booking.
Q. Can I request preferences for assigning my seat, such as a forward facing seat, a window, or an aisle ?
A. You can make a request for seat locations on the train for some trains, the option will be presented to you when you select a specific train ticket fare. Seat selections cannot be guaranteed, but will be taken into consideration when the reservation is completed. If confirming a seat preference is essential, please contact us prior to booking using the Contact Us page.
Q. Can I customize my group trip (meals on board, train station transfers) ?
A. We love groups, and we do everything we can to make the experience as pleasurable as possible. We offer onboard catering, motor coach transfers to and from the train station, as well as luggage handling at select stations. For more information fill out our Group Quote form and a dedicated group consultant will respond to your request.